Last updated: 13 October 2025
1. Information We Collect
- Contact Data: name, email address, phone number, postal address.
- Transactional Data: product selections, orders, invoices, warranty registrations.
- Usage Data: pages viewed, device identifiers, approximate location (city/region), and interaction logs.
- Support Data: messages, attachments (e.g., CV in careers), and communications with our team.
2. How We Use Information
- Provide and improve our products, websites, and services.
- Process orders, warranties, and customer support requests.
- Send service communications and, with consent, marketing updates.
- Detect, prevent, and address fraud, abuse, or security incidents.
- Comply with legal obligations and enforce our Terms of Use.
3. Legal Bases for Processing
Where applicable, we process personal data under one or more legal bases: your consent, performance of a contract, legitimate interests (e.g., product improvement, site security), legal obligations, and vital interests.
4. Sharing & Disclosures
- Service Providers: logistics, payment, hosting, analytics, and customer support partners under confidentiality obligations.
- Legal & Safety: to comply with law or protect rights, property, or safety of Charze LED, users, or the public.
- Business Transfers: in connection with a merger, acquisition, or asset sale, subject to this Policy.
5. Data Retention
We retain information for as long as necessary to fulfill the purposes described, comply with legal requirements, resolve disputes, and enforce agreements. Retention periods vary by record type and jurisdictional requirements.
6. Your Rights
Subject to local laws, you may request access, correction, deletion, or restriction of your personal data, or object to processing. You may withdraw consent at any time where processing relies on consent.
7. International Transfers
We may transfer data to countries with different data protection laws. Where required, we implement safeguards such as contractual clauses to protect your information.
8. Security
We implement technical and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure.
9. Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child provided information, contact us to delete it.
10. Cookies & Similar Technologies
We may use cookies or similar technologies to operate and improve the Services. You can control cookies through your browser settings. Blocking some cookies may impact site functionality.
11. Changes to This Policy
We may update this Policy periodically. Continued use of the Services after changes become effective indicates acceptance of the updated Policy.
12. Contact Us
To exercise your rights or ask questions, contact: privacy@charzeled.example or info@charzeled.example.